In a recent article, I discussed how to sync your zotero library with your box account. However, as many have informed me, there seems to be a problem in setting up the “initial” folder. In fact, I just encountered this same exact problem today on a new computer that I am setting up.

Today I found the solution. So, after you follow the steps in my previous article, if you don’t see any “zotero” folder on your local computer try the following:

1. Go to your box.com drive. If you see a newly created folder named zotero, that’s great! What happened here is that zotero created the folder on box without enabling desktop sync on that folder. All you have to do is enable desktop sync on that folder.
2. If you do not see a zotero folder on box.com, do the following: got to zotero->preferences->Sync and then click the “Reset” tab. Then, select “Reset File Sync History”. Now force zotero to do a sync and you should see a “zotero” folder on box.com.
   1. If you still don’t see a “zotero” folder locally, but there’s one on box.com, simply enable desktop sync for that folder

That should do the trick. Good luck.

See this article for more information.